Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Email address
• Telephone number
• Mailing or property address
• Rental or property-related information
• Information submitted through contact or service-request forms
• Landlord, tenant, owner, or prospective tenant information
• Information provided when requesting property-management or leasing services
• Information provided when communicating with our team
• Any other information you voluntarily provide to us

Where appropriate and necessary for a particular service, additional information may be requested. We will only request information that is reasonably necessary for the purpose for which it is collected.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information
• Cookies and similar technologies

This information may be used to maintain website security, understand website usage, troubleshoot technical issues, and improve our services.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Provide property-management and related services
• Communicate with property owners, tenants, prospective tenants, contractors, and service providers
• Process service requests
• Manage rental and property-related activities
• Schedule appointments, inspections, and other services
• Provide information about our services
• Improve our website, services, and customer experience
• Maintain business records
• Prevent fraud, misuse, unauthorized access, or other security issues
• Comply with applicable laws and legal obligations
• Administer our business and maintain appropriate records
• Carry out other purposes that are communicated to you at the time information is collected or otherwise permitted by law

We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

3. Cookies and Similar Technologies

Black & Grey uses cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.

Some cookies are essential to the operation and security of the website. Other cookies, such as analytics, preference, or marketing cookies, may be optional.

Where required, we will seek your consent before using optional cookies. You can manage your cookie preferences through our website's cookie settings. You may also configure your browser to block or delete cookies, although doing so may affect certain website features.

4. Sharing Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information when reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, information may be shared with:

• Property owners or landlords
• Tenants or prospective tenants where appropriate
• Contractors and maintenance providers
• Technology and hosting providers
• Payment-processing providers
• Communication and customer-service providers
• Professional advisers
• Financial-service providers where you request or consent to a related service
• Insurance professionals or providers where you request or consent to insurance-related services
• Government authorities or regulatory bodies where required or permitted by law
• Other service providers acting on our behalf

Third-party service providers may only receive information reasonably necessary to perform the services for which they have been engaged. Where appropriate, we use contractual or other safeguards to help protect personal information handled by service providers.

5. Financial and Insurance Services

Black & Grey may provide information about or facilitate access to certain third-party financial, payment, insurance, or related services.

Unless expressly stated otherwise, these services are provided by independent third-party providers. Where you request such a service, information may be shared with the relevant provider to allow them to assess your request, provide a quote, process an application, or deliver the requested service.

The third party's own privacy policy and terms may also apply. Black & Grey does not represent that it is a lender, insurer, financial institution, or other regulated provider unless expressly stated.

6. Consent

Where required by applicable law, we will obtain your consent before collecting, using, or disclosing personal information.

You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide certain services or continue a particular relationship. Some information may continue to be collected, used, or disclosed without consent where permitted or required by applicable law.

7. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our custody or control is accurate and appropriate for the purposes for which it is used.

You may contact us to request correction of personal information that you believe is inaccurate or incomplete.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, or meet legal, regulatory, accounting, or other obligations.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it, subject to applicable legal and business requirements.

9. Security

Black & Grey takes reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured email or website forms unless specifically requested through an appropriate secure process.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, or services.

These third parties operate independently from Black & Grey and may have their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

11. Children's Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate steps.

12. Access to Personal Information

Subject to applicable law and certain exceptions, you may have the right to request access to personal information we hold about you.

You may also request information about how your personal information has been used or disclosed where applicable.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

13. Privacy Complaints

If you have a concern about how Black & Grey has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

You may also have the right to contact the applicable privacy oversight or regulatory authority depending on the nature of the matter and the applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have a concern about the handling of your personal information, please contact: